Unless otherwise agreed we ask guests to stick to check in (1600) check out (1000) times.
How do I book?
You can book online by selecting the property you’re interested in and selecting your dates. Alternatively send us an email on info@croftness.co.uk.
Can we bring a dog?
All our properties are dog friendly and we love to welcome your furry friends. We ask that guests let us know if they are planning on bringing their dog so that we can send a copy of our ‘Dog Friendly Policy’ to ensure we will meet your needs. Alternatively you can view it here.
What is your cancellation policy?
Any cancellation made by the Holiday Maker for whatever reason must be in writing. Every effort will be made to re-let the cancelled holiday let but, failing this, any money paid is non refundable. We strongly recommend clients take out their own Holiday Insurance policy. You can view our full Terms and Conditions here.
What about a cancellation due to COVID-19?
As there are now no restrictions to travel due to COVID-19 please refer to the above point or take a look at our cancellation policy in our terms and conditions.
Are there any extra charges?
The price you see on our website is inclusive of all costs (including dogs). If a property was not left in a reasonable state on departure and it required additional cleaning guests would be charged at the hourly rate for this. This would of course be communicated ASAP.
Do you provide linen and towels?
Yes we provide high quality linen and towels for your stay. For our properties with hot tubs we provide separate towels.
Do you have highchairs/cots for infants?
Yes we can supply these for you. Please let us know at the time of booking and we will ensure they are in the property for your arrival. We ask guests to bring their own bedding for little ones.
What do you provide in the kitchen?
There will be t-towels, oven gloves, washing up liquid and a small supply of dish washer tablets, cloths, sponges and bin bags. There will also be a supply of cleaning products.
What about tea, coffee and other essentials?
We will supply a starter tray of tea, coffee and sugar. There will also be salt, pepper and olive oil.
